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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Domestic Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Domestic Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. International orders are more expensive and calculated according to the package size and contents.

FOR ORIGINALS & LIMITED EDITIONS Domestic Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and package dimensions:

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices. Prices may vary according to weight, dimensions, carrier rates, and destination.)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-6 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-7 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders' delivery times vary depending on the destination, package size/weight, and customs restrictions. International orders are shipped via USPS Priority Mail, unless otherwise indicated.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges apply. Items will be shipped USPS Priority International or FedEx, per request. Charges are determined by package size and weight, as well as destination.

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact paulawallaceart@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact paulawallaceart@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email paulawallaceart@gmail.com

WHO TO CONTACT? 

You can reach out at any time by email at paulawallaceart@gmail.com

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How can I keep up with your new work?

I would love for you to know about any new work! An easy way to stay in the loop is by signing up for the studio newsletter.

You can also follow the studio on social media pages as new work and work in progress appears there first.

Instagram #paulawallaceart

Twitter: @paulawallaceart

Facebook: https://www.facebook.com/paulawallacefineart/


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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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SAVE 20% ON YOUR FIRST ORDER!

Enter your email below and we'll email you a 20% OFF Coupon right now!

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This offer is valid for customers, old and new,  as I build my newsletter list.

I hope to see you in the studio one day soon!

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Win Art to Celebrate My New Site!

In spite of a virus, cabin fever, foul weather, or every manner of tempest, I'm still at work in Studio 100.

 

Great news! I have finally re-worked the art gallery site! To celebrate, I'm giving away a signed art print and copies of my books, including Choose Your Days and Mr. Reginald & the Bunnies. To enter, fill in your email address below. Giveaways end on 13 July 2020.

I also have a coupon for EVERYONE who signs up for my newsletter. 

 

A one-time discount to buy anything on my site at 20% OFF!

Tufted Titmouse Trio. Signed print. 

 

 

To enter the giveaway, just fill out this form:

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I'll follow up with an email to confirm your entry. If you don't see a confirmation email, check your spam folder.

 

Want to see what's new on the site?
 

Find new paintings, along with a line of prints in a variety of formats, and books. For select pieces a portion of the sale will be givem to a few of my favorite organizations who make the world a better place.

https://paulawallacefineart.artstorefronts.com/studio-100-productions-paula-wallace-fine-art-and-illustration

If you're in Omaha, be sure to visit the studio in the Hot Shops Art Center - https://hotshopsartcenter.com/

 

Do something creative today!